Welcome to Avocent Technical Support.
Our worldwide Technical Support teams are dedicated to providing the best assistance for our products. If you need technical help, we offer many services, including a searchable Knowledge Base and interactive online requests.
We encourage you to create an Avocent Customer Express (ACE) account with us for better service. By creating this account, our technical support agents will be able to access your complete account history, including past support calls, and more effectively provide assistance.
Additionally, your account gets you access to our most commonly requested documents, including technical documentation, product bulletins, recent upgrades and other online resources, all to keep you up to date on all your Avocent products.
Ready to get started?
ACE Registration »
Create your web ACE account and you can view your account history. You will have access to all web submitted ACE service requests. You can enter notes in your current open requests and view notes entered by the Avocent support representatives.
Once you have an ACE account, you can use the following links to:
Email Technical Support »
Complete this form one time then simply email your service request to techsupport@avocent.com. If you have an open service request just put the case number in the subject line of the email and your email will be attached to your open service request
Software Activation »
Use this link to activate your tokens and retrieve license keys required for installing/configuring your software
Already registered?
• Click here to log in to access your ACE account »
• Forgot your password?
• First time visitor? Click here to register now »
Helpful Links
Technical Support Contacts »
DSView 3 Software Upgrades »
DSView 3 Software Evaluations »
All Product Firmware Updates/Upgrades »
Cyclades Cabling »